Shipping information

ABOUT SHIPMENT

• Currency: Prices are shown in US dollars (USD). We recommend using a currency converter for conversion.
• Processing: Orders are processed and shipped only on regular business days (Monday-Friday, excluding Japanese holidays). Please allow an additional 2-3 business days for order processing before shipment. If an item has a longer lead time, it will be noted in its description.
• Delivery Estimates: All delivery times/dates mentioned are estimates only. Typical shipping time after dispatch is 7-10 business days.
• Customs Responsibility (CRITICAL): Customs laws and regulations vary significantly by country. You are responsible for:
  • Checking your country’s customs regulations and import restrictions before ordering.
  • Being aware of prohibited items. ToyIsekai cannot be held responsible if customs confiscates or seizes items prohibited in your country.
  • No refunds or partial refunds will be issued for orders confiscated due to your country’s restrictions.
• Customs Value: All international orders will be declared on customs forms at a lower value than the actual order total.
• Address Accuracy: Ensure your shipping address and contact information (especially phone number) are complete and accurate. Customers are responsible for any additional delivery/return fees charged by the courier due to incorrect or incomplete information.
• Delivery Variability: Shipping times are estimates and vary by destination. Customs processing can sometimes cause significant delays.

CARRIERS
ToyIsekai ships internationally using:

• FedEx International Priority (IP): Tracking & Insurance included. Average Delivery: 2-3 business days.
• EMS (Express Mail Service): Tracking & Insurance included. Average Delivery:
  • European Countries: 2-4 business days
  • USA & Canada: 3-4 business days
  • Other Regions: Please check the Japan Post EMS Website (English) for estimates.
• Transparency: Our shipping costs reflect the carrier rates. You can verify rates on the Japan Post website if needed.

DISCREET SHIPPING – YOUR PORTAL TO PRIVACY
We understand discretion is paramount. All ToyIsekai orders are shipped:

• In plain, unmarked brown boxes or standard carrier packaging.
• No company name, logo, or product description on the outer packaging.
• International customs declarations list the contents as “Hobby Kit,” “Figures,” or “Toy.”

PACKAGING REMOVAL – FREE SERVICE
For ultimate discretion, request free packaging removal at checkout:

1. Add your items to the cart.
2. In the “Order Comments” section during checkout, clearly state: “Please remove product packaging for discretion.”
3. IMPORTANT: Items shipped with packaging removed CANNOT BE RETURNED or exchanged.

IMPORTANT NOTES

• Expedited Orders: Require a valid street address and phone number for delivery coordination.
• Import Fees: All import duties, taxes, VAT, brokerage, or customs clearance fees are the customer’s responsibility. ToyIsekai cannot estimate these costs or mark items as “Gifts” or alter declared values.
• Processing Time: International orders may require 3-5+ additional business days for processing (e.g., consolidating items).
• Insurance: If offered and declined, ToyIsekai cannot be responsible for lost, stolen, or damaged packages.
• Buyer Responsibility: You are responsible for providing accurate shipping information and complying with all your country’s import requirements.
• Shipping Method Availability: Certain methods may be unavailable to specific countries due to Japan Post restrictions or package size/weight.
• Damaged Packages:Inspect your package upon delivery! If there is noticeable external damage:
  • Report it immediately to the delivery personnel or at the post office before accepting it.
  • File a claim with the carrier on the spot. Claims are generally void once the package is accepted and taken home.
• Carrier Responsibility: ToyIsekai’s responsibility ends once the carrier picks up the package from our warehouse. While we offer support and will assist with carrier inquiries (contact us at support@edcultra.com), we cannot be held liable for issues occurring during transit.

Have questions about shipping to your realm? Contact our support team: support@edcultra.comToyIsekai now opens portals worldwide! We ship internationally to countries served by Japan Post. When ordering internationally, please be mindful of the following:

Currency: Prices are shown in US dollars (USD). We recommend using a currency converter for conversion.

Processing: Orders are processed and shipped only on regular business days (Monday-Friday, excluding Japanese holidays). Please allow an additional 2-3 business days for order processing before shipment. If an item has a longer lead time, it will be noted in its description.

Delivery Estimates: All delivery times/dates mentioned are estimates only. Typical shipping time after dispatch is 7-10 business days.

Customs Responsibility (CRITICAL): Customs laws and regulations vary significantly by country. You are responsible for:

Checking your country’s customs regulations and import restrictions before ordering.

Being aware of prohibited items. ToyIsekai cannot be held responsible if customs confiscates or seizes items prohibited in your country.

No refunds or partial refunds will be issued for orders confiscated due to your country’s restrictions.

Customs Value: All international orders will be declared on customs forms at a lower value than the actual order total.

Address Accuracy: Ensure your shipping address and contact information (especially phone number) are complete and accurate. Customers are responsible for any additional delivery/return fees charged by the courier due to incorrect or incomplete information.

Delivery Variability: Shipping times are estimates and vary by destination. Customs processing can sometimes cause significant delays.